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Utilities
Meters: The meters servicing your residence are read once a month, from the 22nd of one month to the 22nd of the next month. Your bill will show your usage from the prior month. Electricity is per kilowatt hour and water is per thousand gallons.
Billing: Bills are sent out the first of each month. The billing is for your prior month's services. If you do not receive your bill within the first week of the month, please contact Ephraim City office to get your current amount.
Due Date: Bills are due the 16th of each month. If the 16th falls on a weekend or major holiday, the due date will be the next business day. A late fee of 10% will be applied to unpaid balances.
Paying your bill: There are several ways to pay your bill. You may pay at the City Offices, log onto our online bill pay, mail it, or there is a drop box located in the parking lot east of the City Hall building.
Past Due: An unpaid utility balance over 45 days old is subject to shut off. You will be notified by mail of the delinquency. If no response or payment is made within the given time allowed, your services will be shut off. To reconnect services, you must pay the delinquent amount and a $40.00 reconnect fee.
Fees:
Utility Deposit – Residential (refundable) $ 150.00
Utility Deposit – Commercial (refundable) $ 300.00
Utility Deposit – Pump (refundable) $ 300.00
Utility Processing Fee (non-refundable) $ 20.00
New customers:
Complete and sign the form below and return it along with your deposit to City Hall, or email it to the Utility Billing Clerk. Deposit must be paid before services will be transferred into your name.
Transfer of services from one location to a new location within Ephraim:
Complete and sign both the Residential Utility Agreement and Termination Forms and email them to Ephraim City. Your deposit will be transferred to your new account and you will be assessed a $20.00 processing fee.
Termination of services:
Complete and sign the form below and return it to Ephraim City. Services will not be taken out of a customer's name until termination paperwork is received. Customer will be held liable for all charges incurred up to final bill date.
Completed and signed applications can be dropped off at City Hall, faxed to (435)283-4867, or emailed directly to the Utility Billing Clerk. Deposit payments can be made in office or over the phone.
Renters: A refundable deposit of $150.00 and $20.00 non-refundable processing fee (totaling $170.00) is required at time of set-up. $150.00 of your deposit goes to pay your final bill; anything remaining will be refunded to you. It is very important that you contact us before moving and provide us with your forwarding information. You may have a refund that needs to be mailed to you.
Home Owners: The deposit may be waived for property owners with a letter of recommendation from a previous utility provider, showing at least 15 consecutive months of on-time payments. If you are a homeowner, you may request to have your utility deposit applied to your account after 24 consecutive months of on-time payments.
New customers:
Complete and sign the form below and return it, along with your deposit to Ephraim City. Deposit must be paid before services will be transferred into your name.
Transfer of services from one location to a new location within Ephraim:
Complete and sign both the Commercial Utility Agreement and Termination Forms and return them to Ephraim City. Your deposit will be transferred to your new account and you will be assessed a $20.00 processing fee.
Termination of services:
Complete and sign the form below and return it to Ephraim City. Services will not be taken out of a customer's name until termination paperwork is received. Customer will be held liable for all charges incurred up to final bill date.
Completed and signed applications can be dropped off at City Hall, faxed to (435)283-4867, or emailed directly to the Utility Billing Clerk. Deposit payments can be made in office or over the phone.
Deposit:
A refundable deposit of $300.00 and $20.00 non-refundable processing fee (totaling $320.00) is required at time of set-up. $300.00 of your deposit goes to pay your final bill, anything remaining will be refunded to you. It is very important that you contact us before moving and provide us with your forwarding information. You may have a refund that needs to be mailed to you.
To terminate utility services with Ephraim City please complete and sign the form below or call Ephraim City offices to complete paperwork over the phone.
Services will not be taken out of a customer's name until termination paperwork is received. Customer will be held liable for all charges incurred up to the final bill date
Completed and signed forms can be dropped off at City Hall, faxed to (435)283-4867, or emailed directly to the Utility Billing Clerk.