Our new online payment option saves you time and gives you more flexibility in how
you pay your bill.
If you have an internet connection and an email address, you can now pay your bill
online! It’s fast, it’s easy, and you no longer have to write a check each month or find a
stamp when it’s time to send in your payment.
How It Works
We have partnered with Xpress Bill Pay, the premier provider for online payment
When you sign up for online bill payment, you will get a secure password to access
your personal account at xpressbillpay.com. Every month we’ll send you a reminder
email to let you know when your bill is online.
Then, log in through your web browser and view your bill. Select a payment type —
credit card, debit card, or electronic funds transfer — enter the requested information,
and you’re done!
It’s that easy, and it only takes you a few minutes.
If your account is delinquent, if you have received a shut-off notice or if you are currently disconnected, you must call the following number before making a payment.
Utility Services can be reached by calling 435-283-4631.
About Online Bill Payment
Q: Does it cost anything to sign up for online payments?
A: No. It’s free to sign up for online payments and to use the service.
Q: What is Xpress Bill Pay?
A: Xpress Bill Pay is the company we have partnered with to handle our online
payments. You access your account from their website, xpressbillpay.com.
Q: What payment choices do I have?
A: You can pay with a credit or debit card, or you can transfer funds directly from your
checking account (aka: eCheck).
Q: What will my bill look like online?
A: We try to make the online bill display similar to your paper statement so you’ll find it
easy to read your bill on a screen.
Q: What other information is available?
A: You can view up to two years' history of your account online, so you can compare
your current bill to a previous bill.
Q: Do I need to pay my bills from my computer?
A: Not at all. You can pay your bill from just about anywhere via computer or mobile
device. All you need is access to the internet through a web browser. You then log in to
your account using your email address and password, or you can sign in using our
app. No need to worry about late payments if you’re out of town when your bill is due.
Q: How do I know the payment went through?
A: After you complete the transaction, you can receive an email receipt to confirm that
your payment went through.
Q: Is my information safe?
A: Absolutely. All the transactions are handled on secure servers. As long as you don’t
give out your password, only you will be able to access your account. Plus, your
personal information or email address will not be sold or rented to third parties for
marketing purposes without your permission.
Ephraim City is not liable if you received a shut-off notice and do not call the Ephraim City Offices. If your utility account is past due, your utility services may be disconnected and will be subject to a $40 reconnection fee before services are reconnected. If you are currently disconnected and make a payment during the weekend, your electricity will not be turned on until 10 a.m. the first business day.